MAA215 - Client Behaviour and Decision Making
Unit details
| Year: | 2023 unit information |
|---|---|
| Enrolment modes: | Trimester 2: Burwood (Melbourne), Waterfront (Geelong), Online |
| Credit point(s): | 1 |
| EFTSL value: | 0.125 |
| Previously coded as: | MAF315 |
| Unit Chair: | Trimester 2: Campbell Heggen |
| Prerequisite: | MAA255 |
| Corequisite: | Nil |
| Incompatible with: | MAF315 |
| Typical study commitment: | Students will on average spend 150 hours over the teaching period undertaking the teaching, learning and assessment activities for this unit. |
| Scheduled learning activities - campus: | 1 x 1 hour class and a 1 X 2 hour seminar per week. |
| Scheduled learning activities - online: | 1 x 1 hour on-line seminar including online independent and collaborative learning per week. |
Content
This unit builds on the technical knowledge acquired in other units, to broaden students understanding of the professional skills and knowledge required to build long-term client relationships, and develop a deep understanding of clients’ needs in order to formulate strategies and solutions that are in the client’s best interest. Drawing on insights from the behavioural sciences, this unit encourages students to consider how best to build trust, communicate the value of advice, and develop strategies to engage clients at each stage of the financial planning process. Students will be introduced to the field of behavioural finance, to provide insights into client behaviour and factors that influence decision making within a financial services context.
| ULO | These are the Learning Outcomes (ULO) for this unit. At the completion of this unit, successful students can: | Deakin Graduate Learning Outcomes |
|---|---|---|
| ULO1 | Design strategies for engaging a variety of clients. | GLO1: Discipline-specific knowledge and capabilities |
| ULO2 | Communicate effectively (verbal and non-verbal) with clients and peers. | GLO2: Communication |
| ULO3 | Develop strategies for holding difficult conversations with client and peers. | GLO2: Communication |
| ULO4 | Identify behavioural biases individuals may exhibit and explain the impact of these biases on financial decision making. | GLO1: Discipline-specific knowledge and capabilities |
| ULO5 | Work collaboratively with peers, providing contributions and team leadership in exploring ideas and potential solutions. | GLO7: Teamwork |
Assessment
| Assessment Description | Student output | Grading and weighting (% total mark for unit) | Indicative due week |
|---|---|---|---|
| Assessment 1: (Group of 3) Video Recording | 15 minutes | 25% | Week 5 |
| Assessment 2: (Individual) Video Recording | 7 minutes | 25% | Week 7 |
| Assessment 3: (Individual) Written Reflection (self) | 1200 words | 20% | Week 10 |
| Assessment 4: (Individual) Report (Research) | 2000 words | 30% | To be confirmed |
The assessment due weeks provided may change. The Unit Chair will clarify the exact assessment requirements, including the due date, at the start of the teaching period.
Learning Resource
The texts and reading list for the unit can be found on the University Library via the link below: MAA215 Note: Select the relevant trimester reading list. Please note that a future teaching period's reading list may not be available until a month prior to the start of that teaching period so you may wish to use the relevant trimester's prior year reading list as a guide only.
Unit Fee Information
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