Lee - Consultant
Scenario: Lee is your manager at a small consulting firm. The firm has been asked to provide a report for a company wanting to expand their services to tourism on the Great Barrier Reef. Lee will be asking you for help with a lot of research.
Continue
Start the beginning of the first topic and work through the module in order.Complete each activity as you go. When prompted, click on the save buttonbefore moving onto the next section. Each section must be completed in one sitting to ensure all answers are saved correctly.You can create a PDF of your results (for your reference) just follow the prompts or you can submit your answers to Library Staff. NB. The PDF will only generate if you have entered and saved all your answers.Don't forget to go to the quiz page, located in CloudDeakin. You can get there via the Conclusion page 2/2 in this module.Email us as digital.literacy.bl@deakin.edu.au(Opens email) for help, or post your questions in the Essential Digital Literacy forum thread (Opens in a new tab). We will respond within 2 business days.
Instructions
1. Getting to know your library
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Video
For your research Lee has organised you access to Deakin University Library. You’ll need to use the Library and its resources to help you find information for this report.
To get started, watch the video for an introduction to Deakin Library. Or open video in a new tab
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Step 3
Have a look at the Library Resource Guides for your area.
Step 1
Access the Library in DeakinSync.
Activity
Step 2
Browse through the site and see what's available.
After you have answered the questions on each page, make sure you click the save button before moving on to the following page.
Activity Instructions
Your answers will be available to print at the end of the module. You must complete the module in one sitting.
You can only enter between 5 - 420 characters in each answer box.
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2. Conducting a Smarter Search
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Now that you’re familiarised with the library, it’s time to start doing more focused searches.
Your previous search for ‘Tourism’ gave you an overview, but Lee has specifically asked for information on tourist accommodation in Queensland. The information you found before was too broad, and you only want what’s relevant for your report.
Scenario
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You’ll need to narrow down your search by breaking up your topic into the main concepts. Using search techniques and limiting options will allow you to refine your search into something more manageable.
Check out this infographic(Opens in a new tab) to find out about the different search techniques available.
How's it done
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Then watch the video to see these techniques applied to finding information on accommodation in Queensland.
Open video in a new tab
What's Peer review?
Throughout your course, you will hear about Peer Reviewed articles. Watch this video for a better understanding of what Peer Review means.
Open video in a new tab
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Need more help identifying a peer review article? Watch this video(Opens in a new tab).
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Peer review articles are also known as scholarly or academic articles.
How to identify peer review articles
An Abstract or SummaryAuthor academic affliationTheoretical concepts, technical language or formulasDiscussion and key recommendationsA reference list
Peer review articles should contain
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Now it’s your turn. Use the Search box below to find information on the new direction the company wants to take. They want to expand their services to tourism on the Great Barrier Reef. This is the same search box you will use in the Library tile of DeakinSync - start your search here then expand on it once it takes you out to the library page.
Don’t forget the easiest way to combine search terms is to use the Advanced Search - Link is found under the Search box.
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Sometimes, it is impossible to find information on a specific industry or subject. This is very common. Many students would have done Google searches or in library databases and found nothing or encountered a paywall to purchase an exact report. What if the Library does not provide access to that report?
You need to be flexible! Research is not about finding the correct answer or report. It is about being able to use a variety of resources to conclude your assumptions about a topic in light of the information you found. See the infographic(Opens in a new tab) for suggestions and always consult your lecturer if you are unsure about the assignment topic
What if I can't find the exact information?
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3. Information Types
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Lee - Consultant
“Now that you know how to search, I need to see this list of resources. I’m not 100% sure what they are, but can you find them for me as soon as possible (ASAP)?”
Trade Publications
Conferences
eBooks
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Laws acts and cases
News Articles
Information comes in many shapes and forms. It’s important to be able to recognise the different formats in order to be able to find them easily. Below are just some of the formats of information you may come across. Click on each icon below to read through their description and see the template of their reference style in Harvard.
Books compile broad research in an area and are a great starting point for background information on your topic.
A book citation typically has this format: Author, Initials year, Title of book, Publisher, City.
A chapter within an edited book typically has this format: Author, Initials year, 'Chapter title', in Initials Editor (ed./eds), Title of book, Publisher, City, page numbers of chapter.
eBooks are books that are available electronically. Their citation may also include a URL or database link.
Citation format: Author, Initials year, Title of e-book, Publisher, date retrieved, database.
Academic journal articles include specific information on a research topic and are reviewed by subject experts. They are also known as scholarly or peer reviewed articles.
Citation format: Author, Initials year, 'Title of article', Title of Journal, volume number, issue number, page numbers of article, DOI.
Trade publications provide a good source of industry information but are not peer reviewed.
Citation format: Author, Initials year, 'Title of article', Title of publication, issue number, page number .
News articles report on current news and events, and also include editorials and feature articles.
Citation format: Author, Initials year, 'Title of article', Title of Newspaper, day month, page number(s).
There are many different types of reports, including Government, industry, company and more. Reports often have corporate authors such as a Government department or company. They can be a good source of data.
The citation format can vary, here is an example format of a published report.
Citation format: Author, Initials year, Title of report, report type and / or report no., Publisher, City.
Legislation (Acts of Parliament) or statue law is made by Parliament, while Case law or common law arises from judicial decisions.
Citation format – Act: Title of Act year (abbreviation of jurisdiction) pinpoint
Citation format – Case: Case name [year] Unique court identifier Judgement number (day month year) pinpoint
Websites can provide up to date information, however it is important to critically evaluate information found online.
Citation format: Author, Initials year, Title of webpage or document, Organisation responsible for site, date retrieved, URL.
Conference papers are based on presentations by researchers and usually deal with cutting edge research. These papers may be published in conference proceedings, journals or online. Here is an example of a published conference paper
Citation format: Author, Initials year of conference, 'Title of paper presented', in Initials Editor(s), Proceedings of Name of Conference, Organisation, Location, page numbers, if accessed online. .
Academic Journal Articles
Books
Websites
Reports
Lee gave you some resources to find about marketing and the Great Barrier Reef.
Work through the multiple choice questions on the next page and match the information type with the reference.
Download an accessible copy of the the activity and answers here(Opens in a new tab).
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Watch the video to see how to save a permalink from the Deakin Library website.
Open video in a new tab
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4. Finding Industry Reports
Lee - Consultant
“I was talking to the Chairman of the Board and he mentioned we need to know more about the tourism industry. Can you get me an industry report ASAP?”
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Industry and company reports can be found in specialised databases. Not all of them can be found through the Deakin Library search, and many company and industry reports you find through Google will ask you to pay for access.
Where do you start?
One place you can access them is in the Company, Industry and Country Information Library Resource Guide(Opens in a new tab).
It is important to access these databases through the Library so that you’re recognised as a Deakin student.
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5. Consumer Information
Lee - Consultant
“Who comes to Queensland? What do we know about our target market? I’ve heard about a useful database called Passport. Where are the most international visitors coming from? What are the most popular tourist attractions?”
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Try looking through the relevant Library Resource Guides(Opens in a new tab) for useful databases and resources.
The Marketing Guide(Opens in a new tab) should be able to direct you to consumer information.
Not sure where to start?
You’re now equipped with comprehensive information about the industry, next you’ll need to research your potential consumers to decide which markets to target. To do this, you may need to look at the economies of other countries to see if they are in a position to spend money on tourism.
The Economics Guides(Opens in a new tab) will give you some tools to find out about the economies of different markets.
Watch the video to learn about Passport database, how to do some keyword searches and see how to create a personal login.
Open video in a new tab
6. Legal Information
Lee - Consultant
“Our lawyers just reminded me that the Great Barrier Reef is a heritage listed area managed by the Great Barrier Reef Marine Park Authority. The Reef is regulated by Federal legislation and we need to make sure we're compliant with the law. Can you find me the most recent legislation?"
Delegated or subordinate legislation - often called Regulations.
Acts (or Statutes) made by Parliament
You will find the official version of legislation on the relevant Commonwealth, State and Terroritory government websites. Always check that the legislation you are referring to is up to date.
There are two types of legislation:
Explore the Library Resource Guide for Law(Opens in a new tab).
What is legislation?
It's best to go to the Federal Register of Legislation(Opens in a new tab), as this is the official government website to find Federal legislation. If you use other legal websites, you risk finding outdated or superseded versions.
For an overview of how to find legal information, check out the Library Resource Guide for Law(Opens in a new tab).
The world is becoming increasingly digital and the volume of information available can be overwhelming. Being able to successfully find the information you need is an important element of Digital Literacy, and an essential part of the research process.
By the end of this section on finding information, you should be able to:
Identify different types of information.
Use the other library resources available to you, such as databases.
Learning objectives
Search effectively.
Navigate the library website to find information.
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7. Conclusion
Lee - Consultant
“Thanks so much. You’re an expert at finding information! I think we have gathered all the resources we’ll need for the report. Now, it’s time for the next stage..”
Head to the quiz to test your knowledge on Finding information. Use the quiz link located on the bottom right of the page. Score 80% or above to unlock the next section of the module: Using Information.
If you consent to sending your answers to Library staff for the purpose of improving this module, please Click here (Opens in a new tab) to upload the PDF file.
Step 2: Complete the quiz
Click to start quiz (Opens in a new tab)
Click here to create a PDF of your answers. The PDF will only generate if you have entered and saved all your answers. You can save the PDF for your own personal reference.
Please note: to save you may need to change the default printer option to Adobe PDF.
Step 1: Generate your answers
1. Getting to know your library
Lee has organised access for you to Deakin Library, but before you get started, you’ll need to become familiar with how the library works.
Start Step 12. Conducting a Smarter Search
Lee has asked for specific information but your first search was too broad. You’ll need to get some search tips to find better results.
Start Step 23. Information Types
Now that you’re better at searching, Lee has given you a list of resources she wants to read. You’ll need to know how to recognize different source types so you can easily find them.
Start Step 34. Finding Industry Reports
Lee wants a better understanding of the tourism industry and the companies operating in it. You’ll need to locate some industry and company reports from the Library’s databases.
Start Step 45. Consumer Information
You’ve found some great information about the industry. Lee now needs to know about their target market. Who are they? Where are they coming from? What are their economies like?
Start Step 56. Legal Information
The Great Barrier Reef is heritage listed. Lee needs to know more about the legislation protecting it. It may impact on how the business can operate.
Start Step 67. Conclusion
Head to the Quiz and Finalise your answers page.
Start Step 7
Q1. How many search results did you get?Q2. What type of sources can you see listed in the resultsQ3. Where would you go to find the full list of databases that the Library subscribes to?
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In the Library Search box, try doing a search for ‘tourism’ and answer the questions below and on the following page.
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Q4. How can you check if the library has access to the International Journal of Management and Marketing Research?Q5. What types of information can you find on the Library Resources Guides?
Q1. What did you find worked well in the search?Q2. How did you narrow down the results?Q3. How do you think this will change how you search from now on?
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Answer the following questions about your search.
Lee wants a closer look at the resources below. Have a go at locating them using the Library and enter the permalink in boxes provided.
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Q1. Ashworth, GJ, & Goodall, B 2013, Marketing tourism places, London: Routledge, 2013. col-sm-2 col-sm-10
Q2. Mao, IY, & Zhang, HQ 2014, 'Structural Relationships among Destination Preference, Satisfaction and Loyalty in Chinese Tourists to Australia', International Journal of Tourism Research, vol. 16, no. 2, pp. 201-208, doi:10.1002/jtr.1919. col-sm-2 col-sm-10
Q1. What's the report number?Q2. What types of information are in the industry reportsQ3. How was searching IBISWorld different to the Library Search you used earlier?
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IBISWorld(Opens in a new tab) is a database with Australian industry reports. Have a look through IBISWorld and find the industry report for tourism in Australia.
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Q4. Did you use any search strategies you learned earilier? If so, which ones?Q5. Note down any other specific reports you found that were relevant?
Log into the database Passport(Opens in a new tab) and search for Travel Australia.
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Q1. Find and download the full report 'Travel Australia'. According to the report, what are the top two countries where the most tourists travelled from in 2017?Q2. What are the advantages of having your own personal login for Passport database?
Head to the Great Barrier Reef Marine Park Authority website(Opens in a new tab). Have a look at the information on the website and answer the questions below and on the next page.
Q1. What is the purpose of the Great Barrier Reef Marine Park Authority?Q2. What is the primary Act related to the Great Barrier Reef Marine Park Authority?
Q3. Go to the Federal Register of Legislation(Opens in a new tab). When was this Act last updated?Q4. Read Section 2A of the Act. What is the main object of the Act?
Welcome to the Essential digital literacy Finding information module. This module should take you approximately 30 minutes to complete. We hope you enjoy it.